Question 1

How quickly will you respond to my enquiry?

Accepted Answer

We aim to respond to all enquiries within 24 hours during business days. For urgent requests, call us directly on 0409 853 283.

Question 2

Can I contact you outside business hours?

Accepted Answer

You can submit a quote request or send an email at any time and we will respond during business hours. Our phone line is available Monday to Friday 7 AM to 6 PM and Saturday 8 AM to 4 PM.

Question 3

Do I need to be home for pickup and delivery?

Accepted Answer

No. Most customers leave their laundry at an agreed spot such as the front door or side gate. We offer fully contactless collection and return.

Question 4

Can I cancel or reschedule a pickup?

Accepted Answer

Yes, you can cancel or reschedule at any time before our driver arrives. Simply call or text us to adjust your booking. There are no cancellation fees.

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