Question 1

How much does wash and fold cost?

Accepted Answer

Our wash and fold service is priced at $5.50 per kilogram. A typical household load of around 10 kg costs $55 for the wash and fold, plus a $12.50 flat delivery fee.

Question 2

What is the minimum order?

Accepted Answer

We have a $60 minimum order on all services. This ensures each pickup trip is efficient for both you and us. A standard household load of around 11 kg at $5.50/kg meets the minimum.

Question 3

How much does delivery cost?

Accepted Answer

Delivery is a flat $12.50 fee per trip. This covers both the pickup and return of your laundry. There are no distance-based surcharges regardless of your suburb.

Question 4

How much does wash and iron cost?

Accepted Answer

Wash and iron combines our wash and fold rate of $5.50/kg with per-item ironing. Ironing starts from $2.75 per item for kids clothes and pillowcases, $3.41 for t-shirts and trousers, and $4.17 for business shirts and dresses. The $60 minimum order and $12.50 delivery fee apply.

Question 5

Is ironing included in the wash and fold price?

Accepted Answer

No, ironing is a separate add-on charged per item, starting from $2.75. Wash and fold alone is $5.50/kg. You can also send pre-washed clothes for ironing only at our per-item rates.

Question 6

What laundry services do you offer?

Accepted Answer

We offer wash and fold, wash and iron, ironing only, bedding and linen, commercial laundry, delicates and special care, and pickup and delivery. All services include doorstep collection and return.

Question 7

Can you wash king-size doonas and bulky bedding?

Accepted Answer

Yes. Our commercial washing machines handle king-size doonas, quilts, weighted blankets, and other oversized items that would not fit in a standard home machine.

Question 8

Do you offer commercial laundry for businesses?

Accepted Answer

Yes. We serve cafes, restaurants, salons, gyms, clinics, childcare centres, and accommodation providers with scheduled pickups and commercial-grade processing at $5.50/kg.

Question 9

Can you handle delicate fabrics like silk and wool?

Accepted Answer

Yes. Our delicates and special care service handles silk, wool, cashmere, lace, and formal wear using gentle wet cleaning techniques. Pricing starts from $8/kg.

Question 10

Is this a dry cleaning service?

Accepted Answer

No. We use water-based washing methods, not chemical solvents. However, many garments labelled dry-clean-only can be safely wet cleaned with the right techniques, which is what our delicates service provides.

Question 11

How does pickup and delivery work?

Accepted Answer

Book a collection time, leave your laundry at an agreed spot (front door, porch, garage), and we collect it. We wash, fold or iron your items, then return them to the same spot — typically within 24 to 48 hours.

Question 12

Do I need to be home for pickup and delivery?

Accepted Answer

No. Most customers leave their laundry bags at a designated spot for contactless collection and return. You do not need to be present.

Question 13

How long does turnaround take?

Accepted Answer

Standard turnaround is 24 to 48 hours from collection. Suburbs within 15 km of our New Beith base may receive same-day pickup and next-day return.

Question 14

Can I cancel or reschedule a pickup?

Accepted Answer

Yes, you can cancel or reschedule at any time before our driver arrives. Simply call or text us. There are no cancellation fees.

Question 15

What days do you pick up and deliver?

Accepted Answer

We operate Monday to Saturday. Our hours are Monday to Friday 7 AM to 6 PM and Saturday 8 AM to 4 PM. We are closed on Sundays.

Question 16

What areas do you service?

Accepted Answer

We cover 200+ suburbs across Logan, Ipswich, and Brisbane South in South East Queensland. This includes suburbs from Springwood to Jimboomba, Springfield to Rosewood, and Sunnybank to Forest Lake.

Question 17

Do you service new estates like Yarrabilba and Flagstone?

Accepted Answer

Yes. We service all estates and stages in Yarrabilba, Flagstone, Ripley, and other growth corridor suburbs. These are some of our closest delivery areas.

Question 18

Is there a surcharge for distant suburbs?

Accepted Answer

No. Our delivery fee is a flat $12.50 per trip regardless of your suburb within our service area. There are no distance-based surcharges.

Question 19

Is Fresh Folds a laundromat?

Accepted Answer

No. We are a mobile pickup-and-delivery laundry service based in New Beith, QLD. We come to your door — there is no self-service shopfront.

Question 20

Are you insured?

Accepted Answer

Yes. We are fully insured with vetted, trained staff for your complete peace of mind.

Question 21

What detergents do you use?

Accepted Answer

We use eco-conscious, biodegradable detergents that are effective on stains but gentle on sensitive skin and the environment. Fragrance-free options are available on request.

Question 22

Do you have lock-in contracts?

Accepted Answer

No. All services are commitment-free with no lock-in contracts. You can book one-off or set up a recurring schedule with no obligations.

Question 23

What is your ABN?

Accepted Answer

Our ABN is 83 655 941 811. Fresh Folds is a locally owned and operated business based in New Beith, QLD 4124.

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